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Product Manager - Customer Service Platform

MLW LogoMost Loved Workplace® Certified Job
92% of candidates apply because they are a Most Loved Workplace®
London
Subscriptions R&D
Permanent
This position may no longer be active.View all open positions at Spotify

About the Role

At Spotify, a Most Loved Workplace® certified employer in the Entertainment space, Unlock human creativity and connect billions to the world's greatest music.

The Subscriptions Mission builds and evolves Spotify’s subscription products and marketplace experiences to drive sustainable user and revenue growth globally. We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly.

Spotify's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs that enable our advisors to deliver fast, effective, and empathetic support at scale.

You’ll help improve the advisor experience through intelligent tooling, define how customers reach support across channels, and strengthen the API layer underpinning our service ecosystem. Your work will bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience Spotify support.

Want to learn more about what it's like to work at Spotify? View our full profile.

Prefer to apply on the company's career site?

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

music Creative Courage
users Band Mentality Collaboration
heart Sincere Connection
zap Velocity with Purpose
globe Global Belonging
target Meaningful Impact
Certified for: Most Loved Workplace Most Loved Workplaces® 2025, Most Loved Workplace Most Loved Workplaces® 2021

Frequently Asked Questions About Working at Spotify

Common questions candidates ask about this role and Spotify's workplace

Our mission is to unlock the potential of human creativity by giving a million creators the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it. Spotify transformed music listening forever when it launched in Sweden in 2008. Today, Spotify is the most popular global audio streaming service that has over 10 million creators with almost half a billion fans across 184 countries and markets.

Please review the specific job listing or contact Spotify's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Spotify is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Health & Wellness, Family & Time Off, Financial & Equity, Work Experience. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Creative Courage and Band Mentality Collaboration and Sincere Connection.

The company has committed to inclusive practices including: Foster a Culture of Trust and Transparency and Empower Creative Innovation and Bold Risk-Taking.

They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2025 and Most Loved Workplace Most Loved Workplaces® 2021.

Spotify currently has 72 open positions. They are hiring across departments like Experience, Music Business, Music Marketing. You can view all current openings at certcheck.mostlovedworkplace.com/companies/spotify/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Spotify's recruiting team for specific details on this role's process.

Apply for Product Manager - Customer Service Platform

Submit your application directly to the Spotify team. Let them know why you'd be a great addition to their loved place to work.

Spotify

Spotify

Entertainment
Regeringsgatan 19, Stockholm, Sweden
Most Loved Workplace® Certified Job
View Company Profile

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