Assistant/Associate Director, Intelligent Automation

Los Angeles, CA

Information Technology

Full-time

Senior

About the Role

At UCLA Health in the Hospital & Health Care space, Healing humankind, one patient at a time, with world-class care and discovery..

Bring your expertise in AI, automation, and process transformation to UCLA Health and help build smarter, more effective healthcare operations. UCLA Health is seeking an innovative and strategic leader to serve as Assistant/Associate Director of Intelligent Automation. In this role, you will lead the design, implementation, governance, and expansion of AI-enabled automation solutions that improve operational efficiency, quality, employee experience, and organizational performance.

Want to learn more about what it's like to work at UCLA Health? View our full profile.

Requirements

Demonstrated strategic leadership in automation portfolio planning, prioritization, and benefits realization.
Working knowledge of AI, generative AI, machine learning, workflow orchestration, and enterprise automation concepts.
Ability to analyze complex workflows, identify root causes, redesign processes, and implement sustainable improvements.
Ability to translate business needs into clear requirements, solution designs, implementation plans, and measurable outcomes.
Knowledge of healthcare privacy, security, compliance, HIPAA, data governance, and responsible use of sensitive information.
Understanding of responsible AI practices, including validation, human oversight, monitoring, transparency, bias awareness, and escalation pathways.
Strong stakeholder engagement and influencing skills with clinical, operational, technical, and executive audiences.
Strong project and program management skills, including scope, timeline, risk, issue, resource, and dependency management.
Change management skills, including communication, training, adoption planning, and sustainment of new workflows.
Ability to define and monitor performance metrics, ROI, quality indicators, cycle time, productivity, and customer experience outcomes.
Advanced skill in Python, AI/ML tools, Tableau/PowerPoint, SQL, R, PowerPoint, and Excel; Excellent written, verbal, facilitation, and executive presentation skills.
Demonstrated ability to lead, coach, develop, and hold staff accountable in a collaborative environment.
Commitment to service excellence, continuous improvement, innovation, equity, inclusion, and UCLA Health standards of conduct.

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What It's Like to Work at UCLA Health

85% love working here

82% trust their manager

83% would recommend

Systemic Collaboration

Our employees are challenged and empowered in an atmosphere of learning and support. Every day, we are able to make a significant difference for our patients, our community and our team members. We are committed to equity, inclusion and diversity. All employees have an opportunity to work alongside other world-class health care professionals and contribute to our reputation as an internationally-respected leader. Every day, we are able to make a significant difference for our patients, our community and our team members.

Positive Vision for the Future

There’s a sense of shared purpose that lets us know we’re in a true place of inclusive, compassionate healing. That’s the UCLA Health culture and it’s built on a clear mission, a focused vision and enduring values.

Alignment of Values

More than a visionary leader at UCLA Health, Johnese Spisso, CEO of the UCLA Hospital System, is active in community leadership and has served as the Los Angeles Community Chair for the Leukemia and Lymphoma Society Light the Night Walk as well as the Los Angeles Community Chair for the American Heart Association’s Go Red for Women Luncheon. She has received numerous awards and recognition throughout her career, including being named to Modern Healthcare’s Top 25 Most Influential Women Leaders in 2019, LA Business Journal’s 500 Most Influential Leaders in Los Angeles in 2020 and Modern Healthcare’s Top 50 Clinical Leaders of 2020 in the U.S.

Respect

UCLA Health champions the talent that unites our organization in serving our communities. We believe that every individual has a voice, and we welcome the difference those voices make in enhancing our world-class culture of healing humankind through acts of kindness.

Killer Outcomes

As members of the UCLA Health community, we are committed to the highest ethical standards to advance our mission of delivering leading-edge patient care, research and education. We all share the responsibility of conducting our professional and personal practices, following the principles of integrity, compassion, respect, teamwork, excellence, and discovery. We are committed to honoring the trust of our patients, families, and community by continuously striving to deliver exceptional care through excellence in quality, safety, service, affordability, and equity

What It's Like to Work Here

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Heart UCLA Health Culture

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Sparkles Positive Vision

Target Alignment of Values

users Team Coordination

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Frequently Asked Questions About Working at UCLA Health

Common questions candidates ask about this role and UCLA Health's workplace

UCLA Health is among the world’s most comprehensive academic health systems, with a mission to provide state-of-the-art patient care, train top medical professionals, and support pioneering research and discovery. UCLA Health ranked #1 in California and #1 in Los Angeles for hospital-based patient care in U.S. News & World Report’s July 2024 assessment. It has proudly appeared on the national honor roll annually since the rankings began in 1990. In November 2024, Forbes America’s Dream Employer ranked UCLA Health #3 in healthcare nationwide. UCLA Health offers an integrated network of primary and specialty care services at five medical centers and hospitals and to more than 280 clinics across Southern California and the Central Coast. Innovative research at the David Geffen School of Medicine at UCLA and other UCLA professional schools leads to new treatments and technologies benefiting patients throughout the Los Angeles community.

Please review the specific job listing or contact UCLA Health's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

UCLA Health is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

UCLA Health offers competitive benefits to support employee well-being. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Why Work Here and CEO Leadership and Company Culture.

The company has committed to inclusive practices including: Patient-Centered Excellence and Employee Growth and Opportunity.

UCLA Health has an employee workplace love score of 85%. They score particularly well in the area of Systemic Collaboration.

UCLA Health currently has 6 open positions. They are hiring across departments like Information Technology, Ambulatory Services, Specialty Care. You can view all current openings at certcheck.mostlovedworkplace.com/companies/ucla-health/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact UCLA Health's recruiting team for specific details on this role's process.