Most Loved Workplace® Certified JobJunior Operations Specialist - Airline Operations
Most Loved Workplace® Certified JobAbout the Role
At AirHelp, a Most Loved Workplace® certified employer in the Information Technology space, Turning flight disruptions into passenger victories, worldwide..
AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey. Words move people - and at AirHelp, your words will move millions of travellers from doubt to action. We're looking for someone who treats copy as a growth lever, not decoration: someone who can turn a confusing insurance product into three sentences that make a stressed traveller click "yes." You'll have real ownership over content that touches every part of our funnel, across 35 markets, with the data and experimentation culture to prove your work actually works. If you've ever rewritten a sentence eleven times because the tenth version converted at 4% and you knew you could get to 6% - this is your kind of place. You'll work shoulder-to-shoulder with marketing, CRM, product, and design teams who care as much about the "why" behind a headline as the headline itself, and you'll have the platform to see your writing turn into measurable revenue, not just praise in a Slack channel.
Want to learn more about what it's like to work at AirHelp? View our full profile.
Requirements
- You've spent at least 3 years in a content role (ideally at a tech startup/scaleup or fast-moving product company) where you learned to write under real market pressure
- You've taken a content project from blank page to measurable revenue impact, and you can show us the proof
- You've turned genuinely complicated products (legal, financial, technical) into copy that makes people want to act - and you know the difference between clever and clear
- You treat feedback as fuel, not friction - you want your work scrutinized, and you're just as comfortable pushing back on a brief that doesn't hold up
- You think like a project owner, not a task-taker - you don't wait for direction when you can see a better test to run
Benefits
- AirHelp isn't just a great company, but a truly lovable place to work
- Named a Most Loved Workplace, also for LGBTQ+, women and young professionals
- Offices are fully accessible
- Customize interviews to accommodate special needs, including those of neurodiverse candidates
- Encouragement for refugees and displaced individuals to apply
Prefer to apply on the company's career site?
View Original PostingWhy This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
AirHelpers are involved in defining AirHelp's strategy and follow results every step of the way. Mutual trust and open communication help shape our positive vision for the future
Positive Vision for the Future
Our team shaped our values of persistence, ownership, integrity, and teamwork. These values are an integral part of our performance reviews, employee recognition and hiring process, and we live them every day.
Alignment of Values
Tomasz Pawliszyn is an assertive and hands-on leader who embodies our values, always reinforcing the importance of decision-making and learning from mistakes.
Respect
We listen to AirHelpers and publicly praise them for their ideas and hard work. Not a day goes by without new a message on our #thanks channel which is always celebrated by the entire team. It’s part of our culture!
Killer Outcomes
We’re an international team! Most of our day-to-day collaboration takes place remotely, but we enjoy being together. Face-to-face collaboration is encouraged with team days, offsites and company-wide summits where AirHelpers work and bond.
What It's Like to Work Here
Frequently Asked Questions About Working at AirHelp
Common questions candidates ask about this role and AirHelp's workplace
Apply for Junior Operations Specialist - Airline Operations
Submit your application directly to the AirHelp team. Let them know why you'd be a great addition to their loved place to work.
