Most Loved Workplace® Certified JobJunior Customer Operations Specialist - Arabic Speaker
Most Loved Workplace® Certified JobAbout the Role
At AirHelp, a Most Loved Workplace® certified employer in the Information Technology space, Turning flight disruptions into passenger victories, worldwide..
Do you love helping people, solving problems, and working in a dynamic, international team? At AirHelp, we’re on a mission to make air travel fairer. Join us and turn your language skills and problem-solving abilities into a rewarding career where you’ll make a real difference for travelers around the world. Be the friendly and helpful voice of AirHelp - supporting customers throughout their claim journey via email, chat, and social media. Use the training we provide to confidently assess claims, answer questions, and apply legal knowledge to help customers. In your 1st month you are working without targets - time to deep dive into the role and responsibilities. On your 2nd & 3rd months - 75% performance target. Starting from the 4th month - you will have the following targets: customer satisfaction (83%), quality (95%) and performance (100%). But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway. Eagerness to learn about the airline industry and customer service - experience in similar field is welcome, but not required. The availability to work in a shift system (Monday - Sunday).
Want to learn more about what it's like to work at AirHelp? View our full profile.
Requirements
- Eagerness to learn about the airline industry and customer service
- Experience in similar field is welcome, but not required
- Availability to work in a shift system (Monday - Sunday)
Benefits
- Work from anywhere for up to 2 weeks/year
- Unlimited, free use of AirHelp’s services
Prefer to apply on the company's career site?
View Original PostingWhy This Is a Most Loved Workplace® Certified Job
Systemic Collaboration
AirHelpers are involved in defining AirHelp's strategy and follow results every step of the way. Mutual trust and open communication help shape our positive vision for the future
Positive Vision for the Future
Our team shaped our values of persistence, ownership, integrity, and teamwork. These values are an integral part of our performance reviews, employee recognition and hiring process, and we live them every day.
Alignment of Values
Tomasz Pawliszyn is an assertive and hands-on leader who embodies our values, always reinforcing the importance of decision-making and learning from mistakes.
Respect
We listen to AirHelpers and publicly praise them for their ideas and hard work. Not a day goes by without new a message on our #thanks channel which is always celebrated by the entire team. It’s part of our culture!
Killer Outcomes
We’re an international team! Most of our day-to-day collaboration takes place remotely, but we enjoy being together. Face-to-face collaboration is encouraged with team days, offsites and company-wide summits where AirHelpers work and bond.
What It's Like to Work Here
Frequently Asked Questions About Working at AirHelp
Common questions candidates ask about this role and AirHelp's workplace
Apply for Junior Customer Operations Specialist - Arabic Speaker
Submit your application directly to the AirHelp team. Let them know why you'd be a great addition to their loved place to work.
