Most Loved Workplace® Certified Job

Technical Account Manager, Newspack

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

Remote

Customer Success

Full-time

Senior

About the Role

At Automattic, Inc., a Most Loved Workplace® certified employer in the Media/Publishing space, Democratizing publishing, commerce, and messaging for billions worldwide..

Manage technical accounts for the Newspack platform.

What makes this opportunity special

Truly Remote-First Since 2005: Work from anywhere in the world on your own terms. No forced office attendance, no commute requirements—just autonomy and flexibility built into our DNA for nearly two decades.
Open Source Mission with Real Impact: Build tools that democratize publishing, commerce, and messaging for millions globally. Half a billion in annual revenue proves you can do meaningful work while staying true to open-source values.
Diverse Global Team of 1500+: Collaborate with Automatticians across 120 languages and countries. Our distributed ecosystem celebrates independence, creativity, and different perspectives from every corner of the world.

Our core culture values include Global Distributed Collaboration, Open Source First Mentality, Impact Over Presence.

Want to learn more about what it's like to work at Automattic, Inc.? View our full profile.

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Why This Is a Most Loved Workplace® Certified Job

Systemic Collaboration

As global politics fracture, Automattic’s mission to democratize communication and commerce grows more important than ever. That’s why our WordPress platform, already powering over 40% of the internet, continues to grow, and why we show up for work each day happy to be part of the solution. More than 1 billion people use our products every month! We’re also huge believers in the power of Open Source, and the vast majority of our work is available under the GPL.

Positive Vision for the Future

We’re committed to diversity, equity, and inclusion; our common goal is to democratize publishing and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, race, politics, language, or where they live in the world. Making the web better for all is the drive uniting all Automatticians. Along with our shared belief in Open Source, and our passionate adherence to the Automattic Creed, as members of a distributed company, we have the freedom to work from absolutely anywhere. This empowers us to bring our full selves to work.

Alignment of Values

As you’d expect of the leader behind the web’s most popular publishing platform, CEO Matt Mullenweg blogs frequently on his WordPress website at https://ma.tt/, where he shares his experiences and evangelizes open source software, distributed work, and the open web. As a CEO, he encourages experimentation; he’d rather see employees try something even if it fails than be afraid to try new things. A frequent guest on tech shows and podcasts, where he speaks casually and openly about life at Automattic, Matt also hosts the Distributed podcast (“The future of work is here”) at https://distributed.blog/.

Respect

Our ERGs (Queeromattic, Neurodiversomattic, Cocomattic, and so on) give voice to groups that are traditionally underrepresented and thus silenced. Further, per our CEO, “a key philosophy of Automattic is that good ideas can come from anywhere, and often do. Everyone in the company can influence any other part of the company; in fact if you believe in something, you are expected to.” Communication is our oxygen—we facilitate regular horizontal and vertical feedback and encourage folks to share their views with the whole company via monthly Town Halls, Ask Me Anything (AMA) sessions, and an anonymous HR AMA.

Killer Outcomes

This isn’t your typical work-from-home job. Everyone works from the location they choose. We’re spread out all over the world in 95 countries. We track about 70 percent of our projects on P2-themed WordPress.com blogs, 25 percent in private chat rooms, and the rest on Slack. Because of the geographic variance, the company is active 24/7 – but individuals work whenever they choose. We care about the work our folks produce, not just the hours they put in.