Product Manager

At Customer.io, a Most Loved Workplace® certified employer in the Computer Software space, Empower your customers with unified, real-time engagement at scale.

<h3>About <a href="http://Customer.io/">Customer.io</a></h3>

<p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://Customer.io">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p>

<h3>About the role</h3>

<p>Hi, my name is Megan Berry, Senior Director of Product Management at <a href="http://Customer.io/">Customer.io</a>, and I'm looking for a Product Manager to improve how customers experience their first weeks with us. Our self-serve business is a growing part of how customers discover and adopt <a href="http://Customer.io">Customer.io</a>, and this role sits at the center of that motion, working alongside our Senior PM on the self-serve pod. You'll have real ownership over a defined slice of the journey, with the data, experimentation muscle, and cross-functional partners to move it.</p>

<h3>What we value</h3>

<ul>

<li><strong>Customer empathy</strong> — you dig into what's actually slowing customers down, not just what the dashboard says.</li>

<li><strong>Bias to experiment</strong> — you'd rather run a test than debate an opinion.</li>

<li><strong>Clear communication</strong> — you make complex tradeoffs easy for others to follow.</li>

<li><strong>Ownership without ego</strong> — you drive your area forward and know when to ask for help.</li>

</ul>

<h3>What you'll do</h3>

<ul>

<li>Own the product experience of the self-serve journey for a defined set of surfaces — from signup and onboarding through activation and upgrade.

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