Most Loved Workplace® Certified Job

IT Analyst

Most Loved Workplace® Certified Job

92% of candidates apply because they are a Most Loved Workplace®

India

Information Technology

About the Role

At Kognitiv Inc, a Most Loved Workplace® certified employer in the Computer Software space, Empowering Teams, Delivering Workday Excellence, Changing Careers.

At Kognitiv Inc., we’re redefining what it means to be a Workday partner. As one of the fastest-growing companies in the ecosystem, we bring deep expertise, innovative thinking, and a people-first mindset to everything we do. We’re not just building better Workday solutions—we’re building a company where talented people thrive. Ready to do your best work? Join us. The IT Analyst provides technical support and operational continuity for a globally distributed remote workforce across a mixed environment of PCs, Macs, and Windows 365 Cloud PCs (VMs). This role troubleshoots hardware, software, and connectivity issues across time zones, partners with MSPs and vendors, and is directly accountable for maintaining and continuously improving the End User Experience (EUX) for employees working from anywhere in the world.

Want to learn more about what it's like to work at Kognitiv Inc? View our full profile.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience
2+ years of experience in an IT support, service desk, or analyst capacity, preferably within a remote or distributed workplace
Prior experience supporting both physical endpoints (Mac/PC) and virtualized desktop environments is preferred
Background in collaborating with or coordinating relationships with external IT managed service providers (MSPs) or outsourced vendors is preferred
Proficiency with both macOS and Windows operating systems
Direct, hands-on experience with Windows 365 / Cloud PC or equivalent virtual desktop infrastructure (such as VDI or Azure Virtual Desktop) is strongly preferred
Familiarity with cloud-based productivity suites, including Microsoft 365 and/or Google Workspace
Experience utilizing identity and access management tools, including Okta, Azure AD, or similar single sign-on (SSO) and multi-factor authentication (MFA) platforms
Familiarity with mobile device management (MDM) and endpoint administration tools (e.g., JumpCloud, Intune, Jamf) across virtual and physical systems
Solid comprehension of networking principles (including VPN, DNS, and Wi-Fi troubleshooting) and their influence on virtual desktop performance
Experience with ITSM and ticketing platforms (such as Zendesk, Jira Service Management, or ServiceNow), including outsourced ticket integration and vendor handoff workflows
Fundamental comprehension of IT security guidelines and vendor risk evaluation practices
Familiarity with Digital Employee Experience (DEX) or End User Experience (EUX) monitoring software, such as Nexthink or Microsoft Endpoint Analytics, is a plus
Excellent written and verbal communication abilities, with a capacity to guide non-technical users and maintain professional coordination with external MSP organizations
A dedicated, customer-focused approach with a sincere passion for enhancing daily user interactions with technology
Ability to work effectively in an asynchronous fashion across diverse cultures, geographic time zones, and vendor partners
Exceptional organizational capability and rigorous attention to detail, particularly regarding vendor documentation, asset logs, and SLA monitoring
Flexibility in scheduling to assist with international on-call rotations
Self-driven, independent worker who thrives in a fully remote environment
Certifications such as CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator, or Microsoft Certified: Windows 365 Administrator
Experience managing or collaborating with multiple MSPs or regional IT vendors simultaneously
Experience supporting international shipping/logistics for IT equipment
Familiarity with data privacy regulations (GDPR, etc.) relevant to a global workforce

Benefits

Retirement Plans: We support you with competitive savings and retirement plans, including company contributions tailored to our global team.
Sales Commissions: At Kognitiv, your hard work is valued. We offer performance-based incentives to reward employees for their contributions.
Wellness Benefits: Your health matters. We prioritize your physical, mental, and emotional well-being to help you thrive.
100% Remote Work: Kognitiv is fully remote, giving you a setup that works for you. Travel is minimal, typically just 5-10%.
Home Office Stipend: We provide a home office stipend, so you can equip yourself with exactly what you need to do your best work.
Sabbaticals: Celebrate your 5-year anniversary with a bucket list experience, and enjoy 7- and 10-year sabbaticals.
Competitive Pay: Reward your achievements with competitive pay and recognition that reflects your impact.

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Why This Is a Most Loved Workplace® Certified Job

What It's Like to Work Here

Users We're Never Alone Here

Zap Ownership Mentality at Every Level

Clock Protected Time for What Matters

Eye Radical Transparency in Action

Lightbulb Continuous Learning and Growth

Heart Authenticity is Expected

Certified for: Most Loved Workplace Most Loved Workplaces® 2026, Most Loved Workplace Most Loved Workplaces® 2025, Most Loved Workplace Most Loved Workplaces® 2021

Frequently Asked Questions About Working at Kognitiv Inc

Common questions candidates ask about this role and Kognitiv Inc's workplace

Kognitiv Inc., founded in 2016, is a fully remote consulting firm specializing in Workday solutions, with a focus on delivering exceptional results for our clients while creating an empowering environment for our team. We partner with organizations to implement, optimize, and support Workday across HCM, Payroll, Financials, and other key modules. Our approach is rooted in flexibility, collaboration, and innovation, giving clients access to highly skilled consultants who act as true partners in their success. At Kognitiv, we prioritize transparency and trust, both internally and with our clients, and we are proud of our reputation for delivering high-quality work with minimal disruption. Our team enjoys flexible schedules, professional development opportunities, and annual in-person gatherings, all while working remotely.

Please review the specific job listing or contact Kognitiv Inc's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

Kognitiv Inc is an established organization in its industry. The company is a certified Most Loved Workplace®, highlighting a strong, positive culture and committed workforce.

Key benefit categories include: Work-Life Balance, Professional Development, Recognition & Compensation, Workplace Culture. For this role specifically, benefits include: Retirement Plans: We support you with competitive savings and retirement plans, including company contributions tailored to our global team., Sales Commissions: At Kognitiv, your hard work is valued. We offer performance-based incentives to reward employees for their contributions., Wellness Benefits: Your health matters. We prioritize your physical, mental, and emotional well-being to help you thrive., 100% Remote Work: Kognitiv is fully remote, giving you a setup that works for you. Travel is minimal, typically just 5-10%., Home Office Stipend: We provide a home office stipend, so you can equip yourself with exactly what you need to do your best work., Sabbaticals: Celebrate your 5-year anniversary with a bucket list experience, and enjoy 7- and 10-year sabbaticals., Competitive Pay: Reward your achievements with competitive pay and recognition that reflects your impact.. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as We're Never Alone Here and Ownership Mentality at Every Level and Protected Time for What Matters.

The company has committed to inclusive practices including: Authentic Collaboration Over Hierarchy and Genuine Support and Mentorship.

They have earned Most Loved Workplace® certifications including: Most Loved Workplace Most Loved Workplaces® 2026 and Most Loved Workplace Most Loved Workplaces® 2025.

Kognitiv Inc currently has 6 open positions. They are hiring across departments like Workday Consulting, Information Technology, Sales. You can view all current openings at certcheck.mostlovedworkplace.com/companies/kognitiv-inc/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact Kognitiv Inc's recruiting team for specific details on this role's process.