Success Plan Manager - Specialist - Midwest

Chicago, United States

Consulting

Full-time

About the Role

At SAP America in the Computer Software space, Intelligent Enterprise Technology Empowering the World to Run Better.

You manage customer engagements end-to-end, establishing trust, communicating clearly, and delivering outcomes that matter. If you are ready to own what you deliver, this role is for you.

What makes this opportunity special

Global Impact Mission: Empowering 450,000 customers worldwide to solve humanity's biggest challenges—from feeding the hungry to distributing vaccines and providing disaster relief.
Intelligent Enterprise Technology: Cutting-edge solutions that transform businesses into intelligent enterprises, enabling organizations to run at their best and achieve their boldest visions.
Purpose-Driven Culture: A workplace committed to helping the world run better and improve people's lives, where employees work toward meaningful outcomes that extend beyond business success.

Our core culture values include Continuous Innovation & Curiosity, Honest Communication & Transparency, Purpose-Driven Work.

Want to learn more about what it's like to work at SAP America? View our full profile.

Requirements

8+ years managing SAP service engagements, understanding customer goals, implementing governance, and keeping delivery aligned to business outcomes.
Customer success management skills from hands-on delivery and a track record of driving satisfaction and adoption.
The ability to establish and sustain trust with stakeholders at all levels, including C-suite.
Clear, effective communication, translating technical progress into business language and keeping stakeholders informed under uncertainty.
Discipline in time-boxed engagements, with structured 90-day cycles, clear milestones, tight scope, and a focus on visible value delivery.
Value management awareness, tracking the business value of SAP solutions and helping customers own their ROI.
Familiarity with SAP BTP and cross-system integration, with the grounding to engage in technical solution conversations.
Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance, assessed via a Codility take-home assignment.
Emotional intelligence and sound problem-solving, reading dynamics, managing pressures, and finding applicable paths through delivery challenges.
French-speaking is an advantage

Benefits

SAP’s culture of inclusion, focus on health and well-being, and flexible working models.
Equal Employment Opportunity and accessibility accommodations.
Pay transparency and commitment to pay equity.
Variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies.

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What It's Like to Work at SAP America

What It's Like to Work Here

lightbulb Continuous Innovation & Curiosity

handshake Honest Communication & Transparency

heart Purpose-Driven Work

users Inclusive Collaboration

trending-up Invest in Your Growth

life-buoy Employee Wellbeing First

Frequently Asked Questions About Working at SAP America

Common questions candidates ask about this role and SAP America's workplace

SAP helps companies of all sizes and industries turn their businesses into intelligent enterprises and empower people and organizations to run at their best. When our 450,000 customers have the next big idea to transform an industry, feed the hungry, support equality, distribute a vaccine, or provide relief worldwide, we deliver technology to help them achieve their vision. SAP helps the world run better and improve people’s lives.

Please review the specific job listing or contact SAP America's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

SAP America is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Work-Life Balance & Flexibility, Workplace Perks, Professional Development, Financial & Retirement. For this role specifically, benefits include: SAP’s culture of inclusion, focus on health and well-being, and flexible working models., Equal Employment Opportunity and accessibility accommodations., Pay transparency and commitment to pay equity., Variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies.. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Continuous Innovation & Curiosity and Honest Communication & Transparency and Purpose-Driven Work.

The company has committed to inclusive practices including: Empower Every Voice and Invest in Growth & Learning.

SAP America has a supportive and collaborative culture, recognized as a loved place to work by its team members.

SAP America currently has 5 open positions. They are hiring across departments like Information Technology, Consulting, Accounting/Auditing. You can view all current openings at certcheck.mostlovedworkplace.com/companies/sap-america/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact SAP America's recruiting team for specific details on this role's process.