Senior Client Delivery Manager - Atlanta, GA

Atlanta, United States

Consulting

Full-time

About the Role

At SAP America in the Computer Software space, Intelligent Enterprise Technology Empowering the World to Run Better.

You own the relationship. You protect the revenue. You make outcomes real. As Client Delivery Manager, you are the single point of accountability for enterprise SAP Private Cloud customers — driving adoption, securing contracts, and building the trust that earns renewals.

What you'll Build

* Own the end-to-end SAP Private Cloud engagement lifecycle — from contract handover through renewal

* Drive customer success by leading adoption conversations, tracking contract compliance, and ensuring contracted business outcomes are delivered

* Run structured governance sessions and present results to senior stakeholders, including CxO-level sponsors

* Safeguard revenue by proactively identifying entitlement leakage, churn risk, and escalation triggers before they become problems

* Serve as single-engine orchestrator for C2C customers — owning consumption tracking, risk mitigation, and revenue protection

* Partner with account teams to surface upsell, cross-sell, and renewal readiness opportunities

* Lead AI adoption for your customers — drive release version currency, accelerate entitlement consumption, and demonstrate measurable AI-driven business outcomes

Want to learn more about what it's like to work at SAP America? View our full profile.

Requirements

10+ years in SAP cloud operations, infrastructure, or enterprise customer delivery
Proven track record managing complex, high-value contracts across international, virtual teams
Adaptive leadership style: you de-escalate with composure, flex to competing stakeholder demands, and lead through ambiguity
Financial acumen to track contract value, spot leakage, and connect delivery performance directly to commercial outcomes
Structured project management discipline with strong governance experience; PM certification is an advantage
SAP Basis/Technical depth and solid understanding of private cloud deployments and infrastructure
Bachelor's degree required; equally fluent presenting to a CIO and working through detail with a platform engineer
Fluency with agentic AI tools in day-to-day practice — preparing for customer interactions, synthesising insights, and accelerating delivery workflows

Benefits

SAP’s culture of inclusion, focus on health and well-being, and flexible working models
Equal Employment Opportunity
Accessibility accommodations for applicants with disabilities
Pay transparency and commitment to pay equity
Variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies

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What It's Like to Work at SAP America

What It's Like to Work Here

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Frequently Asked Questions About Working at SAP America

Common questions candidates ask about this role and SAP America's workplace

SAP helps companies of all sizes and industries turn their businesses into intelligent enterprises and empower people and organizations to run at their best. When our 450,000 customers have the next big idea to transform an industry, feed the hungry, support equality, distribute a vaccine, or provide relief worldwide, we deliver technology to help them achieve their vision. SAP helps the world run better and improve people’s lives.

Please review the specific job listing or contact SAP America's recruiting team for details on remote or hybrid work options for this role.

Salary information may vary by role and location. Please check the specific job listing or discuss compensation during the interview process.

SAP America is an established organization in its industry. The company focuses on maintaining a supportive workplace culture for all employees.

Key benefit categories include: Health & Wellness, Work-Life Balance & Flexibility, Workplace Perks, Professional Development, Financial & Retirement. For this role specifically, benefits include: SAP’s culture of inclusion, focus on health and well-being, and flexible working models, Equal Employment Opportunity, Accessibility accommodations for applicants with disabilities, Pay transparency and commitment to pay equity, Variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. You can view more details on their CertCheck profile.

The day-to-day environment is guided by core values such as Continuous Innovation & Curiosity and Honest Communication & Transparency and Purpose-Driven Work.

The company has committed to inclusive practices including: Empower Every Voice and Invest in Growth & Learning.

SAP America has a supportive and collaborative culture, recognized as a loved place to work by its team members.

SAP America currently has 5 open positions. They are hiring across departments like Information Technology, Consulting, Accounting/Auditing. You can view all current openings at certcheck.mostlovedworkplace.com/companies/sap-america/jobs.

The interview process typically involves an initial recruiter screen followed by team interviews. Please contact SAP America's recruiting team for specific details on this role's process.